Privacy Policy – 93pkr Online Gaming Platform Pakistan

1 Who We Are

93pkr is an online gaming platform operating at 93pkr.win and accessible via the 93pkr Android app. The platform provides sports betting (including cricket, PSL, football, and esports), online casino games, slots, live casino, and bingo — all using PKR as the functional currency.

When we refer to "93pkr", "we", "us", or "our" in this policy, we mean the operator of the 93pkr platform. For any data-related queries, contact details are provided in Section 13 of this policy.

This Privacy Policy applies to all users who access the 93pkr platform, whether through the website, the mobile app, or any other interface we make available. By registering for an account, you confirm that you have read this policy and understand how your data will be handled.

2 Data We Collect

We collect data in two ways: information you provide directly to us, and information we collect automatically when you use the platform.

Information you provide:

• Full name and date of birth (required at registration)
• Phone number and account password
• CNIC number and identity document images (required for KYC verification before first withdrawal)
• Selfie or photo for identity matching
• Payment account details — JazzCash wallet number, Easypaisa number, Raast ID, or bank account information
• Support messages and any documentation you voluntarily submit to our support team

Information we collect automatically:

• IP address, device type, and operating system at the time of each session
• Browser or app version and language settings
• Login timestamps and session duration
• Betting and gaming activity, including markets accessed, games played, and outcomes
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used
• Click patterns and page navigation within the platform (used for improving user experience, not for external advertising)

3 How We Use Your Data

The data we collect is used specifically for the purposes below. We do not use your data for anything outside these stated purposes without informing you first.

• Account management: Creating and maintaining your account, verifying your identity, and providing access to the platform's features
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, and bank transfer
• Security and fraud prevention: Monitoring account activity for unusual patterns, verifying login attempts, and protecting against unauthorised access
• Responsible gaming: Monitoring for patterns that may indicate problematic gambling behaviour, and applying tools like deposit limits and self-exclusion when requested
• Customer support: Responding to queries, resolving disputes, and maintaining records of support interactions
• Legal compliance: Meeting identity verification and record-keeping obligations applicable to online gaming platforms
• Platform improvement: Using aggregated, non-identifiable usage data to improve performance, fix bugs, and develop new features
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts

4 Legal Basis for Processing

Every processing activity we carry out has a legal basis. The primary bases we rely on are:

• Contract performance: Most data processing is necessary to deliver the services you have signed up for — without it, we cannot maintain your account or process payments
• Legal obligation: Identity verification and transaction records are retained to comply with applicable legal requirements relating to financial services and online gaming
• Legitimate interests: Security monitoring, fraud prevention, and platform improvement are carried out under legitimate interests — we balance these carefully against your privacy rights
• Consent: Where we send marketing communications (such as promotional offers or bonus notifications), we do so only where you have opted in during registration or subsequently via your account settings

You can withdraw consent for marketing communications at any time through your account settings without affecting your ability to use the platform.

5 Payment Data & KYC

Because 93pkr processes real PKR transactions, payment data and identity verification require specific treatment and deserve their own section.

KYC (Know Your Customer): Identity verification is required before your first withdrawal. The process involves submitting your CNIC number, a photograph of the document, and a selfie. This data is used exclusively to confirm that your account belongs to you, that you are over 18, and that the payment account being used is in your own name.

• KYC documents are stored in encrypted form
• They are not shared with any third party except where required for legal compliance or fraud investigation
• Once verification is complete, your status is marked in our system — you are not asked to resubmit unless there is a specific reason

Payment account details: JazzCash numbers, Easypaisa numbers, Raast IDs, and bank account details are stored securely and used only for the purpose of processing your withdrawals. These are matched against your registered identity to prevent third-party payments. We do not store full card numbers or PINs.

6 Cookies & Tracking

93pkr uses cookies and similar tracking technologies on the website and app. These serve the following purposes:

• Essential cookies: Required for the platform to function — session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data on how users navigate the platform — which sections are visited, where errors occur, and how long sessions last. Used solely for internal improvement purposes.
• Preference cookies: Remember your settings such as language preference, display options, and notification preferences between sessions.

We do not use third-party advertising cookies or allow external advertising networks to track users across the 93pkr platform. The data collected via cookies stays internal to 93pkr and is not shared with marketing or data broker platforms.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect platform functionality such as login persistence and session security.

7 Data Sharing

93pkr does not sell your personal data. We do not share your information with third parties for their own marketing purposes. Data is shared with external parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive only the transaction data necessary to process deposits and withdrawals
• Identity verification providers: CNIC verification may involve a third-party verification service operating under confidentiality obligations
• Game content providers: Game software providers may receive anonymised session data for technical integration purposes — they do not receive your personal identity information
• Legal and regulatory disclosure: Where we are required by law, court order, or regulatory obligation to disclose data, we will do so. We will notify you where legally permitted to do so
• Fraud and security: In cases where fraud, money laundering, or serious security breaches are suspected, relevant information may be shared with appropriate investigative authorities

8 Data Retention

We retain personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations.

• Active accounts: All data is retained for the duration your account remains active
• Closed accounts: After account closure, transaction and identity records are retained for a minimum period required for legal compliance — typically five years from the date of closure
• KYC documents: Retained for a minimum of five years post-closure in line with financial record-keeping standards
• Support communications: Retained for three years after the final interaction, or longer where a dispute is ongoing
• Session and device data: Retained for up to 24 months for security and fraud prevention purposes, then deleted or anonymised

When retention periods expire, data is securely deleted or anonymised in a way that it can no longer be attributed to you as an individual.

9 Data Security

93pkr uses industry-standard security practices to protect the personal data we hold. These include:

• HTTPS encryption for all data transmitted between your device and the 93pkr platform
• Encrypted storage for sensitive data including KYC documents and payment references
• Access controls ensuring that only authorised personnel with a specific operational need can access personal data
• Continuous monitoring for unusual account activity, including automated alerts for suspicious login attempts
• Regular security reviews of the platform and its infrastructure

While we take these measures seriously, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials secure. If you believe your account has been compromised, contact our support team immediately at the address in Section 13.

10 Your Rights

As a user of the 93pkr platform, you have specific rights in relation to the personal data we hold about you. The table below summarises these rights and how to exercise them.

To exercise any of these rights, contact 93pkr support using the details in Section 13. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before acting on a request.

11 Children's Privacy

93pkr is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you are under 18, please do not use this platform or submit any personal information to it.

Where we become aware — through KYC verification, support contact, or any other means — that an account has been registered by someone under 18, we will close the account immediately and delete any data associated with it that we are not required to retain under applicable law.

If you are a parent or guardian and believe a minor has registered on 93pkr, contact us immediately at the address in Section 13 and we will take prompt action.

12 Policy Changes

This Privacy Policy may be updated from time to time to reflect changes in the platform, our data practices, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your personal data, we may send a notification through the platform or by message to your registered contact. Your continued use of 93pkr after a policy update is posted constitutes acceptance of the revised policy.

We encourage you to revisit this page periodically so you stay informed about how your data is handled. If you disagree with a change, you may close your account by contacting support.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a data concern, you can reach 93pkr at:

For responsible gaming support including self-exclusion and deposit limits, visit the Responsible Gaming page directly.